COURSE OVERVIEW
This training programme is designed to provide participants with key professional skills in administration and office management. Upon completion, participants will have improved their capacity to efficiently manage office operations, develop organisational skills, enhance communication, and implement best practices in administrative tasks. They will also be able to exhibit problem-solving skills, effective time management, and proficiency in using relevant technologies to streamline workflows, thus contributing to greater office productivity and effectiveness.
COURSE HIGHLIGHTS
Module 1: Mindset Revolution Changing Role of the Public Sector
– Life skills and Professional Ethics (Ethics and Confidentiality)
– Emotional Intelligence
– Assertiveness Skills and Staying in Control
– Mindset Revolution
Module 2: Managerial and Administrative Skills
– Leadership and Management
– Skills (Organisational Skills)
– Technology Skills
– Problem-Solving Skills
– Customer Service Skills
– Basic Financial Skills
Module 3: Professional Business Communication Skills and Protocol
– Critical listening
– Writing Skills (Report, Emails and Minutes)
– Presentation Skills
– Diplomacy and Protocol Etiquette
TARGETED PARTICIPANTS
– Office Managers
– Administrative Assistants
– Executive Assistants
– Receptionists
– Small Business Owners
– Team Leaders & Supervisors
– Project Managers
– HR Professionals
– Anyone interested in Professional Development