COURSE OVERVIEW
This course brings together best practices and international service standards, ensuring that you are equipped to create and sustain delightful customer experiences at every touchpoint.
Join us in this comprehensive course designed to transform your approach to customer experience.
Delve into the intricacies of customer journeys, whether in B2B or B2C environments, and gain insights from industry practitioners renowned for their expertise.
COURSE HIGHLIGHTS
– Introduction to Customer Experience Management
– Customer Journey Mapping
– Customer Experience Strategy and Planning
– Customer Feedback and Metrics
– Employee Engagement and Training
– Technology and Customer Experience
– Future Trends Customer Experience
– Change Management in Customer Experience
– Developing a comprehensive Customer Experience Plan
– Customer-centric Corporate Culture
TARGETED PARTICIPANTS
– Customer Service Managers and
– Supervisors
– Marketing and Brand Managers
– Sales Managers and
– Representatives
– Human Resources Managers
– Business Analysts and Consultants